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Q. Can you provide extra security for jewelry and valuables?
A. Any room, or part of a room, may be configured to provide extra security in areas where you keep silver, jewelry, valuable papers or guns, as well as areas that are vital to the system's operation.
Q. Since the system is so secure, can we get into the house without setting off the alarm?
A. Alarm responses can be programmed to allow delays for you to enter your personal code in the keypad and then turn off the system before activation of an alarm. On some systems you can have delays of different duration programmed for another door in the house since it might take more time to get to the keypad from one door than another.
Q. When we're at home, can we still be protected?
A. You are protected with the STAY mode. Your system can provide both perimeter and interior protection. When home, turn off interior devices at the press of a key allowing your family to move about freely. The perimeter system, which can protect certain doors, windows and access areas can remain armed.
Q. When an alarm sounds, will I know whether it's for a break-in or a fire?
A. Yes, your First Alert Professional sounds distinctly different alarms for break-ins or for fire. There is no confusion.
Q. My mother lives with us and she has trouble operating electronics. Can she use the system?
A. First Alert Professional systems can include a portable wireless key that can be used to operate the system and can signal for help at a touch of a button from bedside or anywhere else in range of the system. One option allows the system to be operated with a touchtone telephone.
Q. What does the Response Center do?
A. The response center is the go-between for your alarm system and the local authorities. Should your system detect an alarm condition and communicate it to the response center, trained professional response technicians call your home to verify the alarm, in most cases, before dispatching the appropriate local authority. Details on dispatching policies can be obtained from People's Security.
Q. Can I install the system myself?
A. The programming of your Security Console and how it interacts with your alert devices requires that a factory trained professional installs the system.
Q. How long does it take to install a basic security system?
A. Typical installations last no more than a few hours. This is only an estimate and actual installation time will be determined by the design of your home and type of construction.
Q. What happens if I lose electrical power to my home?
A. Included with every Security Console is an integrated power supply. This allows the system to continue to protect your home for up to several hours even if there is no electricity.
Q. Is the First Alert Professional security system easy to operate?
A. Yes, the systems are designed specifically for easy operation. Simple commands, easy to read display and voice response make all tasks easy to complete.
Q. Can I get a discount on my homeowners insurance when I install the security system?
A. Yes, in most cases insurance companies give discounts on homeowners' policies when a monitored security system is professionally installed. Additional discounts may be available if monitored fire detection is also installed.
Q. What happens if I accidentally set off the security system?
A. The central station may call to verify the alarm condition before unnecessarily dispatching the local authority. Details on these procedures can be obtained from People's Security upon purchase.
Q. What happens if the phone line's disrupted?
A. A growing concern of our customers is phone line disruption. There are many ways to prevent phone line disruption. We recommend the phone interface be installed inside your home. Tamper equipment can be installed on your system. The most effective means is to install cellular backup.
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