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4G/LTE Upgrade Information

Like millions of other alarm system owners, you may have a 3G cellular communicator installed as an integral part of your alarm system. We need to inform you that due to the cellular industry updates, your cellular communicator needs to be upgraded to a 4G/LTE unit in the very near future.


AT&T and Verizon provide the cellular service that sends your alarm signals to the monitoring station. To answer customer demands such as faster internet, better mobile device support and video streaming capabilities, AT&T and Verizon have decided to upgrade their entire cellular system to 4G/5G/LTE.


These updates deployed by AT&T and Verizon have already begun and may be happening in your area in the near future. Should your tower be upgraded to the new 4G/5G LTE system, your current radio signal will be lost and you will be without communication from your alarm system to our central station. We are encouraging all of our customers to schedule your upgrades with us soon, so we can ensure you will have no interruption in your service.


Due to the mass quantity of cellular radio change outs that will need to be done nationwide, product may become limited as we near the 3G sunset clause.Please call us today to learn more about our early upgrade incentives and schedule your upgrade installation. We welcome any questions you may have about this upgrade and as always, we can be reached at 1-800-735-1440 Monday-Friday from 8:00am to 5:00pm.


Remember, we will always call you to schedule an appointment and our vehicles have our company logo on them.  If you are ever in doubt, please call our office at 1-800-735-1440.


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